ESSENCE is committed to protecting your privacy. Please read the following information carefully to understand our views and practices regarding your personal data and how we will look after it.


We may collect and process the following data about you: (I) information that you provide by filling in forms (both online and offline) including, but not limited to, membership application forms, satisfaction surveys, sign‐up forms to newsletters, bulletins etc; (II) information collected over the telephone and through written correspondence (both online and offline) when you make enquiries and reservations, during members satisfaction surveys etc; (III) information about your use of our services; (IV) details of purchases you arrange through us and the preferences you express to us.

Unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to us by email. Some of the data we collect and process may include sensitive data. Sensitive data is data which, for example, relates to your health or religion.

How We Store Your Personal Data

By submitting your data to us, you agree to the storage of the data in our databases and on our computers. Your data will also be stored on our secure servers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorised access to the data.

How We Use Your Personal Data

Transactional Purposes – We may use your data in order to respond to your queries and requests, to personalise our services and to manage transactions such as credit card payments for our services etc. We will need to use your data in order to carry out our obligations arising from any contracts entered into between you and us. We may disclose your personal data to suppliers and other third parties who may assist us in providing services to you. Such third parties may be engaged in, amongst other things, the processing of your request for services, payment details etc. This could mean that the data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“the EEA”). In submitting your data and requesting our services as a member, you are consenting to your data being used in the manner set out herein in countries which may not have data protection laws.

Marketing Communications – We may use your data in order to communicate with you about our services and those of specially selected third parties. When we send marketing communications to you by email, you will also be given an opportunity to unsubscribe from such communications. You may also opt out of receiving marketing communications from us at any time by informing us at the following email address: info@essencelondon.com

Marketing Analysis – We may use your information for internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our website.

How We Use Your Personal Data

Sale and Transfer – We may disclose your information to third parties (third parties may be based in the United Kingdom or elsewhere, including in various destinations outside the EEA) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

Legal Purposes – We may collect, use or disclose your data if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend us or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements.

Service Providers and Sub‐Contractors – In addition to disclosures identified in the purposes above, from time to time we may disclose personal information to our service providers and sub‐contractors retained to perform functions on our behalf or to provide services to us, such as data processing; software development; website hosting and management; market research; information technology and office services; legal, accounting, insurance, audit and other professional service providers.

Personal Data Relating to Third Parties – Please ensure that any data you supply to us which relates to third parties is provided to us with their consent and knowledge of our proposed use of their data.

Corporate and Contact Details

Bitencourt & Son Limited T/A ESSENCE is a limited liability company incorporated in the England and Wales, company registration number 05001882, whose registered office is at 2 Bradbrook House, Studio Place, Belgravia SW1X 8EL.

How We Use Your Personal Data

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. This privacy policy was last updated on 24th February 2015.